Augmented support in action: how digital tools increase service efficiency
We speak with Frank Steinlehner, service expert at Bizerba, about how augmented reality is changing the way technical support is delivered. With the Augmented Services app, Bizerba connects experts and customer technicians via live video, interactive tools and 3D digital twins. Frank explains how this approach not only speeds up troubleshooting and spare part identification but also helps reduce downtime and increase productivity across a wide range of service cases.